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What is our customer service course?
The BIIAB Level 1 Award in Principles of Customer Service is designed to introduce learners to the essential knowledge and skills needed for excellent customer service. This qualification prepares individuals for further learning or employment in a customer service role by providing a solid foundation of customer service principles, communication techniques, and professional behaviour. The course includes modules in:
How much does it cost? £95 per person - course costs can be split using PayPal |
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Who are they for?
16+ year olds Employed looking to improve their customer interaction skills What is involved? 1 day programme Delivery runs 10am-4pm All sessions are delivered online via Microsoft Teams See booking system for dates What is the planned outcome? To improve your customer service skills and support you to deliver a better experience for your customers. Interested? Then book now. |
Read CJ's StoryCJ initially joined the Barfection Adult Learning program by accident, thinking it was a mixology course. However, after learning about its focus, he decided to dive in. With a growing interest in hospitality, CJ found the content engaging and well-aligned with his goals. Though he struggled with presentation tasks due to limited tech skills, he successfully overcame this challenge with Antonia’s support, one of the course tutors.
The skills CJ gained helped him secure a bar back position, particularly during a cocktail night event, where he confidently applied his newfound expertise. The course didn’t just improve his career prospects—it sparked a greater ambition. CJ is now preparing to move to Barbados to start his own camping business, a dream inspired by the motivation and knowledge he acquired. He would "100%" recommend the course to others, believing it has the power to change lives as it did his. His advice for future students is to fully engage and participate, as the content is both useful and interesting. As CJ embarks on his new journey in Barbados, he reflects with gratitude, crediting the course for his transformation, and saying, "I owe it all to you guys." |
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